Privacy Policy

1.Information We Collect

We collect information in two main ways: information you provide directly and information collected automatically when you use our website.

Information you provide to us:

• Your name, date of birth, and government-issued identification details used to verify that you are 21 or older
• Contact details such as your email address and phone number
• Order details when you place an online order for in-store pickup
• Enrollment and activity information if you join our Herbs Rewards Club
• Any messages, questions, or feedback you send us directly

Information collected automatically:

• Your IP address, device type, and browser type
• Pages you view, links you click, and how you navigate our site
• Information gathered through cookies and similar technologies, as described below

2.How We Use Your Information

We collect and use personal information solely to fulfill the purposes we specify and for other compatible purposes, unless we obtain your consent or are otherwise permitted or required by law. Specifically, we use your information to:

• Verify that you are 21 or older, as required by Washington State law
• Process and prepare your online orders for pickup
• Operate our Herbs Rewards Club and apply member discounts and points
• Respond to your questions and provide customer service
• Send you promotions, deals, and updates where you have chosen to receive them
• Maintain, improve, and secure our website, menu, and services
• Comply with legal and regulatory obligations, including the rules of the Washington State Liquor and Cannabis Board

3.Our Privacy Principles

We are committed to conducting our business in accordance with the following principles to ensure that the confidentiality of your personal information is protected and maintained:

4.Cookies and Analytics

Like most websites, we use cookies and similar technologies to help our site function, remember your preferences, and understand how visitors use our pages. Necessary cookies are essential for basic site functionality and are always enabled. We also use third-party cookies that help us analyze and understand how you use our website; these are stored in your browser only with your consent, and you can opt out at any time.

When you first visit our site, our consent banner lets you accept or manage cookies. You can revisit and change your choices any time through our Consent Preferences page, or control cookies through your browser settings. Please note that opting out of some cookies may affect your browsing experience.

5.How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: With trusted third parties who help us operate our business, such as our website and online menu platform, payment processors, our rewards program provider, and analytics providers. These partners are only permitted to use your information to provide services to us.
• Legal and regulatory requirements: When required by law, regulation, or valid legal process, or to comply with the rules of state regulators such as the Washington State Liquor and Cannabis Board.
• Protection of rights and safety: When necessary to protect the rights, property, or safety of Herbs House, our customers, or others.

6.Age Restriction

Our website and products are intended only for adults 21 years of age and older. We do not knowingly collect personal information from anyone under 21. If you believe someone under 21 has provided us with personal information, please contact us and we will take steps to remove that information.

7.Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, to comply with our legal and regulatory obligations, and to resolve disputes.

We protect your personal information using reasonable security safeguards appropriate to its sensitivity. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8.Your Choices and Rights

You have choices about how your information is used:

• Marketing communications: You can opt out of promotional emails using the unsubscribe link in any message. If you receive text messages from our rewards program, you can reply STOP to opt out. Message and data rates may apply.
• Cookies: You can manage or disable cookies through your browser settings.
• Access and updates: You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and our legal recordkeeping obligations.

9.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.

10.Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us. You can also learn more about Herbs House or contact our team.